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首页> 外文期刊>Journal of Cleaner Production >Increasing repair of household appliances, mobile phones and clothing: Experiences from consumers and the repair industry
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Increasing repair of household appliances, mobile phones and clothing: Experiences from consumers and the repair industry

机译：增加家用电器，手机和服装的维修：消费者和维修行业的经验

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摘要

Increasing product lifespans is one of the most effective environmental strategies and therefore repair is a part of the circular economy approach that aims to keep products and materials longer in use. This article explores drivers and barriers for repair from consumers' and commercial repair actors' viewpoints, in order to understand how the repair rates of household appliances, mobile phones and clothing could be increased. The study is based on a consumer survey of 1196 respondents in Norway, and 15 qualitative interviews with actors in the commercial repair industry working with repairs of household consumer goods. A surprisingly high share of repairs was conducted by consumers themselves. The main barrier is the consistently low price of new products, and often of poor quality, which contributes to low profitability in repair work for businesses and low motivation from consumers. Furthermore, access to competent personnel is a major challenge for the repair industry, a need which is expected to increase in the coming years. Both the industry and consumers agree that better quality of products is a starting point for increased product lifespans, and this will also increase the motivation and the number of profitable repairs. These results have political implications on how to promote longer product lifespans through repair such as increased utilization and knowledge of consumers' complaint and warranty rights. (C) 2020 The Authors. Published by Elsevier Ltd.
机译：增加产品寿命是最有效的环境策略之一，因此修复是循环经济方法的一部分，旨在保持产品和材料在使用中更长时间。本文探讨了消费者和商业维修演员的维修司机和障碍，以了解如何增加家用电器，手机和服装的维修率。该研究基于挪威1196名受访者的消费者调查，与商业维修行业的参与者进行了15次定性访谈，与家庭消费品的维修合作。消费者自己进行了令人惊讶的高度维修。主要障碍是新产品的始终如一，往往具有差的质量，这有助于对企业的维修工作和消费者的低动力有助于低盈利能力。此外，获取能干人员对维修行业的一项重大挑战，需要在未来几年增加的需求。行业和消费者都同意，更好的产品质量是产品寿命增加的起点，这也将增加动力和有利可图的维修人数。这些结果对如何通过修复促进更长的产品寿命的政治影响，例如消费者投诉和保修权利的利用率和知识。 （c）2020作者。 elsevier有限公司出版

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