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Service center management in the new century

机译:新世纪服务中心管理

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摘要

Managing a consumer electronics service center has always been a difficult, complex, multifaceted job. If you take a long, comprehensive, look at the duties of a service manager, it's more complex than you may have realized. Here are some of the duties that many service managers are required to perform. 1. Hiring/Firing 2. Training (Technical and support people) 3. Motivating employees 4. Payroll 5. Benefits 6. Customer service 7. Deciding which products to service 8. Equipment purchasing 9. Replacement component/ supplies purchasing 10. Pricing of service 11. Business analysis 12. Accounts receivable 13. Accounts payable.
机译:管理消费电子服务中心一直是一项困难,复杂,多方面的工作。如果您长时间,全面地了解服务经理的职责,那么它可能比您想象的要复杂。这是许多服务经理必须执行的一些职责。 1.雇用/解雇2.培训(技术人员和支持人员)3.激励员工4.工资单5.收益6.客户服务7.决定要维修的产品8.设备采购9.更换部件/供应品采购10.定价服务11.业务分析12.应收账款13.应付账款。

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