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首页> 外文期刊>Australian journal of maritime & ocean affairs >(Don't) blame it on the weather: the impact of weather on cruise tourism service quality perception and satisfaction
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(Don't) blame it on the weather: the impact of weather on cruise tourism service quality perception and satisfaction

机译：（不要）将其归咎于天气：天气对邮轮旅游服务质量感知和满意度的影响

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摘要

Millions of passengers choose to cruise every year, and weather conditions may be a factor that could influence service delivery and consumer satisfaction. This paper empirically examines the impact of (un)favourable weather conditions on perceptions of service quality and overall satisfaction amongst cruise passengers. This quantitative study was conducted with 257 respondents who cruised during favourable and unfavourable weather conditions in the Caribbean. Partial least square path modelling analysis was used to examine the direct impact of (un)favourable weather conditions on service quality and overall satisfaction. The results obtained show that weather perception have a positive impact on perceived service quality.
机译：每年有数百万乘客选择乘船游览，而天气情况可能是影响服务交付和消费者满意度的因素。本文从经验上考察了（不利）天气条件对邮轮乘客的服务质量和总体满意度的影响。这项定量研究是针对257位在加勒比海有利和不利天气条件下航行的受访者进行的。部分最小二乘路径建模分析用于检验（不利）天气条件对服务质量和总体满意度的直接影响。获得的结果表明，天气感知对感知服务质量具有积极影响。

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  • 来源
    《Australian journal of maritime & ocean affairs》 |2018年第4期|205-221|共17页
  • 作者

    Aleksandar Radic; Michael Lueck;

  • 作者单位

    Department of Tourism and Hospitality Management, Singidunum University, Beograd, Serbia;

    School of Hospitality & Tourism, Auckland University of Technology, Auckland, New Zealand;

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  • 正文语种 eng
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